Official support channels
Friday offers customer support via email and live chat. Both channels are the operator's official ways to get help with account matters, technical issues and bonus questions.
Do not provide passwords or account details through third parties to get support. The operator will never ask for your password or credit card numbers in emails or live chat.
- Email: [email protected]
- Live chat: Available on the Friday website for logged-in users
- Support is provided in Finnish
- Stay on the operator's official channels, do not click links from unknown sources
Account access and recovery
If you forget your password or cannot access your account, contact support via email or live chat. The operator can help restore and verify your account.
Safe login starts with the correct website. Check the URL bar that you are on the right site before logging in or depositing funds.
- Password reset: Request support via email or live chat
- Identity verification: The operator may request confirmation before opening an account
- Never send your password via email or chat
- Always use the official operator's site – do not use updated addresses or mirrors from third-party websites
Payment and withdrawal issues
If you have issues with deposits, withdrawals or account verification, contact support. The operator handles payments in processes, the progress of which you can ask support about.
Minimum withdrawal is 20 euros. Withdrawals are usually processed within 24 hours, but some payment methods can take up to 5 business days. Support can advise on the current status.
- Deposit error: Contact support explaining the incorrect amount or missing payment
- Withdrawal not received: First check your account history, then contact support
- Payment option questions: Support can explain available methods
- Identity or address verification: Support will guide you with the required documents
- Account locked: If your account is locked, contact support for clarification
Questions about bonuses and play options
You can ask support about bonus terms, wagering requirements or game exclusions. The operator will explain what maximum stake on bonus means or why a particular game was not counted towards wagering.
The welcome offer is available to new players after registration. Support can explain why the bonus is not visible or how to activate it.
- Bonus activation failed: Contact support
- Understanding wagering percentage: Support can explain how games count towards wagering requirements
- Game excluded from bonus: The operator can explain game exclusions
- Maximum stake exceeded with bonus: Clarify next steps with support
Responsible gaming and helpful resources
Friday offers tools to manage your play, such as deposit limits, bet limits and loss limits. You can also set a self-exclusion temporarily or permanently.
If gambling causes problems, we support open discussion about support and external helping organisations. Free advice services are available in Finland and elsewhere.
- Deposit limit: Set a maximum amount you can deposit over a set period
- Loss limit: Restrict the amount you can lose
- Self-exclusion: Temporary or permanent, restrict or block access to your account
- Filter systems: Several third-party systems can help restrict gaming
- External resources: BeGambleAware and 15410.ee provide support and advice
FAQ
How can I be sure I am contacting Friday's official support?
Use only the official email address [email protected] or live chat on the Friday site. Do not click links in emails or from third-party sites claiming to offer Friday support. The operator will never ask for your password or banking details.
What do I do if I forgot my password?
Contact Friday support via email ([email protected]) or live chat. Provide your account email address or username. Support can help with password reset or account recovery. Never send your password to support.
How long does withdrawal processing take?
Most withdrawals are processed within 24 hours. With some payment methods, processing can take up to 5 business days. Support can advise on the current status if a withdrawal is delayed. Minimum withdrawal is 20 euros.
Does Friday have phone support available?
Friday offers support via email and live chat. Phone support is not listed as available. Use these channels for questions and issues.
Can Friday send me information about bonuses or my account via email?
Yes, Friday can send information by email about bonuses, account activity and campaigns. However, do not provide your password or banking details by email, even if the request appears to be from Friday. The operator will never request this information by email.
